I was quickly taken into the examination room, within 5 minutes of arrival, which was a little early for the appointment. My hands were examined and we discussed my problem. Then I was told that Dr Bernstein would be in shortly. I was taken fir an xray of my hand and quickly brought back to the room. After about ten minutes, another tech stopped in to let me know that Dr was just finishing with another patient but would be in shortly. Then, about a minute later the doctor himself came in. He examined my hands, went over my history, explained to me the situation and what I could expect. He explained why he wanted an MRI to be done, what information he wanted to get from the MRI. Also, he explained my options for treatment, which were probably going to be surgery, and that he would be doing the surgery unless the situation was different than he expected. He will be calling me after my MRI is completed. Very efficient office. All went like clockwork. I was impressed.